At Réno Québec, protecting your privacy is our utmost priority. This Privacy Policy outlines how we collect, use, store, and safeguard your personal information when you visit our website or use our services. As a Montreal-based business, we are committed to complying with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and Quebec's Act respecting the protection of personal information in the private sector.

Collection of Personal Information

When you interact with our website, we may collect certain personal information directly or indirectly. This includes details you provide voluntarily, such as your name, email address, phone number, and mailing address when you complete forms, make purchases, or subscribe to our communications. Additionally, as you browse our site, technical information like your IP address, browser type, operating system, and pages visited may be collected automatically. These data points help us understand your interaction with our website and optimize your browsing experience. We ensure that all information collected is limited to what is necessary to deliver our services and enhance your user experience. Your personal information is never collected without your knowledge or used for purposes beyond what has been disclosed to you.

Use of Personal Information

The personal information we collect serves several essential purposes. Primarily, it allows us to provide the products or services you request, process transactions, and communicate effectively with you. Whether it's fulfilling your order, responding to your inquiries, or sending important updates about your account, your information is integral to our operations. Additionally, we may use your information to send promotional content or special offers we believe may interest you, provided you have consented to receive such communications. You retain the right to opt out of these communications at any time. Beyond these uses, your information helps us analyze site performance, understand user preferences, and identify areas for improvement. This ensures we continuously enhance your experience with us.

Sharing and Disclosure of Personal Information

At Réno Québec, we never sell or rent your personal information. However, to deliver our services effectively, we may share your data with trusted third parties. We only work with third parties that adhere to stringent privacy standards and use your data solely for the agreed-upon purposes. Additionally, we may disclose your information if required by law or to protect our rights and interests, such as in response to legal inquiries or investigations.

Protection and Security of Data

Your data's security is a responsibility we take seriously. We employ advanced technologies and robust procedures to protect your personal information against unauthorized access, loss, or alteration. All personal information is stored on secure servers located in Canada or jurisdictions with comparable data protection laws. Access to your data is restricted to authorized personnel and service providers who need it to perform their roles. While we strive to implement the best security measures, please be aware that no method of online data transmission or storage is entirely risk-free. We encourage you to exercise caution when sharing personal information online.

Your Rights and Control Over Your Data

As a resident of Canada, you have specific rights concerning your personal information. These rights include the ability to access the information we hold about you, request corrections to inaccurate data, and, in certain cases, request the deletion of your data. You also have the right to withdraw your consent for specific uses of your information. To exercise these rights or if you have concerns about how your data is handled, please contact us using the information provided below. We are committed to responding to your requests promptly and transparently.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies allow us to remember your preferences, analyze website traffic, and, in some cases, deliver personalized advertisements tailored to your interests. You can control how cookies are used by adjusting your browser settings. However, disabling cookies may limit certain functionalities of our website. For more details on how we use cookies, please review our dedicated Cookie Policy.

Policy Updates

We reserve the right to update this Privacy Policy periodically to reflect changes in our practices or to comply with legal requirements. Any changes will be published on this page, along with the updated date. We encourage you to review this policy regularly to stay informed of how we protect your data.

Contact Us

If you have any questions or concerns regarding this Privacy Policy or how your personal information is managed, please do not hesitate to contact us with our Contact Form.

Your trust is important to us, and we are dedicated to safeguarding your privacy every step of the way.